Warranty
At Hillga, we take great pride in our outdoor furniture and we strive to bring you the best quality at the best price. We guarantee our product is free of any manufacturing flaws in workmanship and materials. Ultimately, we will work hard to assure you are happy with your Hillga purchase.
- Who is Covered?
This Limited Warranty extends only to the customer who (a) originally purchased the Covered Product directly from Hillga, and (b) is using the Covered Product for non-commercial in-home use only. It does not extend to any subsequent owner.
- What are the Covered Products and applicable Warranty Periods?
Cushions, wickers and hardware are covered by our warranty. For 2 years from the date of purchase (1 year for cushions), we will provide free replacement service for any workmanship defects. However, defects or damage caused by neglect, misuse, accident, abnormal use, human modification, improper cleaning, pet stains or commercial use are not covered by Hillga warranty.
- How to submit a warranty claim?
If we receive a valid claim for a defective product within the applicable warranty period, our expert Anna will determine the best course of action to resolve your issue.
Product Care
🧹 Cushion cover fabric care - Stain Removal
One of the best ways to keep your cushion fabric looking good is tobrush off dirt before it becomes embedded in the fabrics and wipe upspills or clean soon after a stain occurs.The quicker you clean spillsand stains,the easier they can be to remove.
When removing stains,typically these are the steps you should try:
-Blot (don't rub) liquid spills with a clean,dry cloth. For oil-basedspills,apply an absorbent such as corn starch,then remove with astraight edge.
-Spray on a mild cleaning solution of soap(such as Woolite or Dawn)and water. *add 2 ounces of mild soap such as Woolite or Dawn dishwashing liquid to 1 gallon of lukewarm water.
-Rinse the fabric thoroughly to remove all soap residue.
-Air dry
*Avoid scrubbing,hard bristle brushes or any other abrasive cleaningmethod.
*Cushion fabric should only be allowed to air dry.
☀️ Cushion Cover Fabric Care - Keep Dry
All cushion materials are water resistant. However, heavy or prolonged rain can still get your cushions wet. If your cushions do get wet, we recommend unzipping the cushions and propping them up to dry.
Air cushions typically require 1-3 days in the sun to fully dry. Properly dried cushions are essential to the life of the sponge.
🧼 Caring for wicker chair frame
-Start by removing leaves and other debris trapped between wickerstrands with a vacuum cleaner or soft bristle brush.Wipe off any looseaccumulated dirt with a cloth.Hose off the frame with a spray hose ona medium setting to loosen dirt and dust.
-The same cleaning method used on your fabrics can also be used toclean the all-weather wicker.(add 2 ounces of mild soap such as Woolite or Dawn dishwashing liquid to 1 gallon of lukewarm water.)
-Clean the wicker with a soft bristle brush.Rinse thoroughly with aspray hose and let the frame and wicker air dried before storing it orputting it back in use.If possible,let it dry in fltered sunlight or partialshade rather than intense sun.
☀️ Sofa Cover Care - Keep Dry
To help your cover last season after season, gently clean it with a soft cloth or sponge, mild soap, and lukewarm water. Avoid bleach, harsh detergents, or machine washing, as these can damage the fabric coating. Always let the cover air dry completely before storing or re-covering furniture.
During extended periods of non-use, we recommend storing the cover in a dry, shaded, and well-ventilated area. Never use the cover on wet furniture—trapped moisture can lead to mildew. Occasionally inspect the inside of the cover for condensation or debris buildup, and wipe it clean if needed. Proper care ensures your cover stays protective and presentable through all seasons.
