FAQs

Please check the product's availability just below the “Add to Cart” button — it will indicate whether the item is in stock or available for pre-order.If the item is in stock, we typically ship within 3 business days. For pre-order items, the estimated shipping time is based on the timeline shown on our website. Once the item arrives at our warehouse, we’ll prioritize your order for dispatch.We appreciate your patience and support!

You can track your order in two ways:
1. Go to the FedEx website and enter your tracking number.
2. Use our tracking link: https://hillga.com/tools/tracking — just enter your order number and tracking number.
Need help? Contact our support team at service@hillga.com anytime.

If your item is in stock, we usually ship within 3 business days. For pre-order items, you can find the estimated shipping time on the product detail page. All pre-order orders are shipped out based on the order in which they were received — the earlier you order, the sooner it ships.Please note that your order might arrive in multiple boxes, which could be delivered at slightly different times. We'll do everything we can to make sure all packages reach you as quickly as possible.If you have any questions, feel free to reach out to us anytime at service@hillga.com — we're always here to help!

You can find all size and measurement details on the product page of our website. Simply scroll down to the bottom of the page to view the full set of dimensions.If anything is unclear, feel free to reach out to our customer service team at service@hillga.com — we're always happy to help!

Not at the moment, but we're planning for it in the future. You could contact our team to offers detailed photos, and measurements, etc — and our team is always here to help if you need more info!

Please check the product’s availability directly on our website. As long as the item can be added to your cart, it means it’s available for purchase.For pre-order items, the estimated shipping time is displayed just below the “Add to Cart” button on the product page. Please feel free to choose based on your own schedule.Still can’t find what you’re looking for? Just reach out to us at service@hillga.com — we’re always happy to help!

We currently don’t offer phone support, but we’re always quick to respond online within 24 hours! Whether you have a product question, need help placing an order, or want to double-check a delivery, just send us email via service@hillga.com — we’re here to help every step of the way.

We're here to help! Simply email our support team at service@hillga.com with detailes including your order number, a brief description and Photos/videos of the issue. We will guide you through troubleshooting or arrange warranty service if required.*Most solutions are provided within 3-5 business days. We appreciate your patience!

To cancel your order, please contact our customer service team at service@hillga.com as soon as possible with your order number.

Please contact us immediately at service@hillga.com with your order number and the correct full address.We’ll update your details if the order hasn’t shipped yet.

Sorry for not. While we maintain competitive pricing, new subscribers can claim a $20 coupon by joining Hillga.Note: Discounts may apply during seasonal promotions – follow us for updates!

Yes, our products require customer assembly. Rest assured, our step-by-step instructions are designed by senior engineer Mia to save you 50%+ assembly time. Should you need help, our support team is always available.

Our HILLGA-branded covers are currently in development and will be launching in July! While we’re speeding up this project to help protect your furniture in harsh weather, most well-sized universal covers on the market should work in the meantime.Want early access? Join our mailing list for exclusive pre-order offers.

The swivel chair features an industrial-grade, rust-proof metal frame with:

• ✔ 350lb weight capacity - Supports all-body relaxation
• ✔ 2x thicker base frame vs standard models
• ✔ 2-year warranty backed by automotive-grade anti-corrosion tech

All of our chairs have a strong and durable base with high weight capacity which is engineered to outlast extreme weather with near-zero maintenance.

Yes! Our swivel chair features dual motion -

• ✨ 360° smooth rotation
• ✨ Gentle rocking (15° tilt)

Designed for natural movement whether working or relaxing outdoors.

We offer a 30-day worry-free return policy for unused items in original condition.Key points:

• ✓ Full refunds processed within 3-5 business days
• ✓ Free return shipping for defective itemsVisit our

Refund Policy Page for complete detailsNeed help? Email service@hillga.com with your order number.