Shipping Policy

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Shipping Policy

We offer free shipping for all orders placed on the official Hillga website. Every order is processed and delivered as scheduled with care.

Delivery Time

Shipping times vary depending on your purchase date and the specific product ordered. Rest assured, we process and ship orders in the order they are received.

*In-stock items are typically shipped within 3 business days of purchase. Delivery usually takes 3–7 business days, excluding weekends and U.S. public holidays.

*Pre-order items will be shipped according to the estimated arrival time listed on the product page. You can find the stock status just below the “Add to Cart” button. Once your order is ready to ship, we’ll send you an email with tracking details so you can follow your delivery in real time.

Multiple Packages

As we ship large furniture items, your order may arrive in multiple boxes. The exact number of packages is shown under the “Add to Cart” button on the product page.

We recommend assembling your product only after receiving all packages.

Shipping Areas

We currently ship to the 48 contiguous U.S. states only. Due to high freight costs for oversized packages, we do not ship to Canada, Australia, Europe, or other regions.

- Currently Unavailable Shipping Areas:

Alaska, Hawaii, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Armed Forces (Americas, Europe, Pacific).

Warehouse Location

Our warehouse is located in Los Angeles, California.

If you have any questions about your delivery or need assistance, please reach out to our customer service team at service@hillga.com. We’re here to help.

Copyrights @ 2024 Hillga all rights reserved.

We provide Free Economy Shipping on all orders.

Location

The warehouse is located in Los Angeles, West Coast, USA.

Delivery Area

We only deliver to the contiguous United States. Due to high shipping costs for large boxes, we do not currently support delivery to Canada, Australia, Europe, and other regions.

Delivery Time

Orders will be shipped from the warehouse on the second business day after the order is placed. Delivery typically takes 3-7 business days. The warehouse does not operate on weekends or U.S. public holidays. If you ordered multiple products, you may receive multiple shipments.

Shipping Method

Due to the size of our items, we only support FedEx standard shipping. Expedited services such as overnight delivery are not available.

If you have any questions regarding shipping or other inquiries, please contact our customer service email: service@hillga.com.

Specific Shipment

Take advantage of Hillga’s Ships in Specific Date option. We'll keep your product stored safely until you're ready.

How it Works

Once you know what items you'd like to purchase, reach out to our Customer Service via service@hillga.com to place your order and tell them the date you'd like your order to ship ( depending on your time).

Our team will contact you prior to shipment to make sure you're ready to receive your new furniture.

Add Note

To delay your shipment, leave a note on the cart page. Our customer service will confirm the details with you as soon as possible.

30 Day Return

Our products go through a rigorous process from research to testing to launch, and we are proud of the quality and craftsmanship of our furniture.

If you don't like your furniture, please get in touch with us within 30 days of receiving your order and we will be happy to accept any of our products as long as they are in new condition. We do not accept returns on furniture that is not in new condition, so please be aware of this before you start living with HILLGA furniture.

If damage occurs after delivery, please contact service@hillga.com immediately with photos and a description of the problem and we’ll work to resolve it as quickly as possible. We have an industry-leading customer service team to ensure that our customers can buy with peace of mind. We allow up to 30 days from the date of delivery to report any damage to your furniture. If we are unable to repair your goods, we will arrange a refund or exchange.

Kind Reminder Before Returning

-We are only able to accept seating and soft goods returns on undamaged, unmodified products.
-We are only able to process refunds to the original source of payment.
-Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
- All full or partial returns are subject to a 20% return fee for all items being returned. Hillga Support Team will work with you to coordinate all of the pickup and shipping details.

Order Cancellation

- If the order is canceled within 24 hours of purchase and has not been shipped, your order will be fully refunded.
- If the order has already been shipped, we will not accept order cancellation requests.