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FAQ

Assembly

Is the assembly really that quick?

Yes. Most customers finish within 3 minutes. No special skills required.

Can one person do it alone?

Absolutely. Our quick assembly design makes it easy for one person to handle. With two people, it’s even faster.

What if I get stuck during assembly?

Every product comes with a detailed manual guide. You can also reach out to our customer support for step-by-step help.

Quality & Stability

Does quick assembly mean it’s less sturdy?

Not at all. Each piece is tested for durability and stability (supports 350 lbs+). The quick assembly system only shortens the setup time—it doesn’t compromise safety.

Will it loosen over time?

No. The high-strength metal frame and precision joints are designed to stay solid for long-term use

Comfort & Design

Is the comfort the same as regular furniture?

Yes. Our quick assembly sets come with 6 inch thick cushions made of high-resilience foam and water-proof covers—comfortable and durable.

Does quick assembly make it look cheap?

Not at all. The collection features handwoven wicker and timeless designs, delivering the same premium look as our standard pieces.

Will it hold up outdoors?

Yes. All materials are UV-resistant, water-repellent, and dust-resistant—made to withstand most outdoor conditions. Using a cover will help extend its lifespan.

Copyrights @ 2024 Hillga all rights reserved.

We provide Free Economy Shipping on all orders.

Location

The warehouse is located in Los Angeles, West Coast, USA.

Delivery Area

We only deliver to the contiguous United States. Due to high shipping costs for large boxes, we do not currently support delivery to Canada, Australia, Europe, and other regions.

Delivery Time

Orders will be shipped from the warehouse on the second business day after the order is placed. Delivery typically takes 3-7 business days. The warehouse does not operate on weekends or U.S. public holidays. If you ordered multiple products, you may receive multiple shipments.

Shipping Method

Due to the size of our items, we only support FedEx standard shipping. Expedited services such as overnight delivery are not available.

If you have any questions regarding shipping or other inquiries, please contact our customer service email: service@hillga.com.

Specific Shipment

Take advantage of Hillga’s Ships in Specific Date option. We'll keep your product stored safely until you're ready.

How it Works

Once you know what items you'd like to purchase, reach out to our Customer Service via service@hillga.com to place your order and tell them the date you'd like your order to ship ( depending on your time).

Our team will contact you prior to shipment to make sure you're ready to receive your new furniture.

Add Note

To delay your shipment, leave a note on the cart page. Our customer service will confirm the details with you as soon as possible.

30 Day Return

Our products go through a rigorous process from research to testing to launch, and we are proud of the quality and craftsmanship of our furniture.

If you don't like your furniture, please get in touch with us within 30 days of receiving your order and we will be happy to accept any of our products as long as they are in new condition. We do not accept returns on furniture that is not in new condition, so please be aware of this before you start living with HILLGA furniture.

If damage occurs after delivery, please contact service@hillga.com immediately with photos and a description of the problem and we’ll work to resolve it as quickly as possible. We have an industry-leading customer service team to ensure that our customers can buy with peace of mind. We allow up to 30 days from the date of delivery to report any damage to your furniture. If we are unable to repair your goods, we will arrange a refund or exchange.

Kind Reminder Before Returning

-We are only able to accept seating and soft goods returns on undamaged, unmodified products.
-We are only able to process refunds to the original source of payment.
-Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
- All full or partial returns are subject to a 20% return fee for all items being returned. Hillga Support Team will work with you to coordinate all of the pickup and shipping details.

Order Cancellation

- If the order is canceled within 24 hours of purchase and has not been shipped, your order will be fully refunded.
- If the order has already been shipped, we will not accept order cancellation requests.